12:54 05 Oct 21
Denis was very attentive, from ordering proper spa pack to helping with the installation of it, always getting back to me in a timely manner. keep up the great work.
20:55 12 Jul 21
Awesome customer service during ordering and installing (technical advice). Thank you for the great experience.
15:36 07 Dec 20
I was stuck in quarantine at the start of winter with my spa being my only luxury. The circuit board had fried and the manufacturer could not provide a replacement. Spa 911 to the rescue! I ordered a new spa pack, which cost less than the circuit board. The package arrived quickly and was very easy to setup. I'm very pleased and will be placing an order for the WiFi module. Merci!
19:45 30 Nov 20
Denis was extremely knowledgeable. He took the time to ask me questions about our hot tub problem and offered a few potential solutions. It is evident that he knows his stuff. We agreed to first try a heater. The heater arrived rapidly and that cured our problem. Dealing with Spa911.ca was an extremely positive experience. I will definitely contact them for future needs. In addition, I will spread the word to my hot tub friends about my impeccable service and encourage them to contact Denis for any of their needs. Thank You for the excellent customer service!
03:53 28 Dec 18
Denis worked with my husband Tom (Vancouver) tirelessly to find the right part and then even helped him with the install. Spa911 was terrific and we highly recommend them.
19:33 13 Nov 18
Great price on my new spa pack works great
15:42 26 Oct 18
Needed a replacement and updated Spa Pack, Denis was exceptional in helping us choose an appropriate model. Not only was his pricing unbeatable, shipping was lightning fast and he also gladly helped with some technical questions regarding hookup 10/10 recommend!
17:00 01 Oct 18
A+ Service. Great knowledge and friendly helpful employees. Denise was excellent and walked me thru the process
14:52 24 Sep 18
Excellent service and technical support over phone. Could have milked me for lots of unnecessary stuff but got me back tubbing quickly! Thanks Denis.
21:30 23 Sep 18
Ordered 2 hot tub motors and was pleasantly surprised to say the least. Great, quality product; fast shipping and super knowledgeable staff. Once I received my products I called for some assistance and Dennis was more than happy to help me. I can't say enough about Spa 911. I will definitely be referring them to family and friends and will be a customer for life!! Thank you Spa 911.
16:14 19 Sep 18
Awesome service very fast delivery and very good products can not beat there pricing anywhere always buy from them and repair all hottub makes on a daily basis glad there a company in Canada that can supply product finally in stead of using the USA ?
12:54 12 Aug 18
outstanding in every thing ,service knowledge wow this is the best service i have had in like 15 years . so nice from what happens every place else .....
13:16 29 Jun 18
SPA991.ca : Very efficient and professional service. I saved at least 20% on the price of the part I bought, then I could not start it and Denis helped me over the phone to start the pumps. I saved another couple of hundred dollars since service calls are very expensive here in Montreal. Thanks Denis, and I will tell all my friends how good you guys are!
16:56 03 Jun 18
Fantastic Service. Parts delivered right to your door....any questions or concerns are just a text message away! Even on Saturday and Sunday! Thanks again for the Great Service!!
17:08 04 May 18
I have bought a heating element in the past and a cover lifter just this week. Delivery time was fantastic and pricing is very competitiveI recommend to deal with Spa 911 to anybody with a hot tub.
01:40 25 Apr 18
Fantastic pricing and customer service. Ordered a new pump, best price I could find (including ordering from the US) and it arrived the next day as promised. Went to install it 2 months later and discovered the pump wouldn’t fit. No problem at all... Denis said “we want you to be happy and back in your spa ASAP”. They shipped a new pump out that day (which fit) and had me return the incorrect pump and reimbursed the shipping cost! Can’t beat that for prompt, hassle free service. Needless to say I’m very happy and back in the hot tub! Thank you Denis. I wouldn’t hesitate to recommend spa911 to anyone looking for parts.
19:38 27 Jan 18
Excellent customer service. I called looking for a heater for my hot tub and received a return call from Richard within minutes.Rather than simply sell me a new part, he went through the possible reasons for it not working. No new part required and heater is working fine. Thank you.
04:02 22 Jan 18
Outstanding customer service, price and technical support. When I ever have a spa issue, Spa 911 is my first call. 5 Stars!
13:31 15 Dec 17
Dennis was very pleasant and helpful when I ordered my spa part. I will contact him for future parts and advice.
16:01 17 Oct 17
Great friendly tec. service over the phone, ordered pump could not find a better value anywhere!Arrived free shipping 3 days Later!Have since used their tec. sevice for heating problem.....fantastic help, highly recommend Spa911..Thanks Guys.!
19:19 09 Oct 17
Recently I had trouble with my hot tub and needed some assistance in fixing the problem. I needed information and help diagnosing the problem as well as direction on what parts I needed to purchase. I came across Spa 911 on the website and decided to call them. The owner of the company Denis was awesome. He was patient and helpful above and beyond anyone I've encountered in any service industry. I have little knowledge of hot tubs and he was able to provide me with all the correct parts. In our many conversations over the phone, he guided me through what ended up being refurbishing my hot tub.He was available and very keen to help. I would strongly recommend his company, it was a pleasure dealing with him. At one point I was ready to give up and purchase a new hot tub and he encouraged me to keep on trying to fix the hot tub and in the end, I was successful.Contacting Denis at Spa 911 turned out to be the best decision and completely restored my faith in the service industry.Randy Bell Ottawa, ON
12:59 26 Aug 17
great service, delivered as promised, customer service prompt and knowlegable, i will recommend to any one
19:31 11 May 17
I ordered my main pomp and was at home next day. in addition I saved $200 dollars. The client services is amazing and the employee gives advice and return my call in 15 minutes when i add question for the installation. Wow Thank you again for your support and I strongly recommend SPA 911 Quebec.
01:59 27 Apr 17
Great prices! Friendly staff! Part was shipped right away. When I needed help once it arrived they were more than happy to spend the time contracting the manufacturer to get me the information I needed. I will be making my future purchases at spa911 - Thanks Again 🙂
00:34 26 Apr 17
ALWAYS A GOOD SERVICES.
17:06 10 Apr 17
Excellent prices, service, after-sales service, and fast shipping to Toronto. Will use Spa911 again.
Erik Dube Blanchet
23:10 22 Mar 17
J'ai reçu ma commande le lendemain que j'ai acheter. Super rapide comme livraison. Le personnel est super sympathique et très serviable. Je recommande à tous .
15:37 25 Feb 17
Needed a part made a phone call... With in 5 mins parts were ordered and shipped.. Great service Thank youRegards Justin
16:07 24 Feb 17
Je recommande! J'ai appelé un samedi soir pour mon spa qui marchait pas et le dimanche matin il était la. Même pas de frais supplémentaires parce que c'était un dimanche. Très bon service et technicien très compétent.
21:05 04 Sep 16
I loved the speed of service. When you call, they answer immediately. They were very professional. My spa was not working and the repair was very simple and affordable with Spa 911. I have tried a few other companies but it took a long time to get an appointment and was more expensive. Thanks for the great service, Spa 911. Now it is really easy to maintain my spa.”Sebastien VIEW TWEET