Excellent customer service! Their sales representative is very help and responds right away. My hot tub stopped working and they helped me step by step to replace my original spa pack with gecko. I live in GTA and received delivery within a day. Its been over a month and So far my hot tub is running great . Highly recommend
I was stuck in quarantine at the start of winter with my spa being my only luxury. The circuit board had fried and the manufacturer could not provide a replacement. Spa 911 to the rescue! I ordered a new spa pack, which cost less than the circuit board. The package arrived quickly and was very easy to setup. I'm very pleased and will be placing an order for the WiFi module. Merci!
Denis was extremely knowledgeable. He took the time to ask me questions about our hot tub problem and offered a few potential solutions. It is evident that he knows his stuff. We agreed to first try a heater. The heater arrived rapidly and that cured our problem. Dealing with Spa911.ca was an extremely positive experience. I will definitely contact them for future needs. In addition, I will spread the word to my hot tub friends about my impeccable service and encourage them to contact Denis for any of their needs. Thank You for the excellent customer service!
Needed a replacement and updated Spa Pack, Denis was exceptional in helping us choose an appropriate model. Not only was his pricing unbeatable, shipping was lightning fast and he also gladly helped with some technical questions regarding hookup 10/10 recommend!
Ordered 2 hot tub motors and was pleasantly surprised to say the least. Great, quality product; fast shipping and super knowledgeable staff. Once I received my products I called for some assistance and Dennis was more than happy to help me. I can't say enough about Spa 911. I will definitely be referring them to family and friends and will be a customer for life!! Thank you Spa 911.
Awesome service very fast delivery and very good products can not beat there pricing anywhere always buy from them and repair all hottub makes on a daily basis glad there a company in Canada that can supply product finally in stead of using the USA ?
SPA991.ca : Very efficient and professional service. I saved at least 20% on the price of the part I bought, then I could not start it and Denis helped me over the phone to start the pumps. I saved another couple of hundred dollars since service calls are very expensive here in Montreal. Thanks Denis, and I will tell all my friends how good you guys are!
Fantastic pricing and customer service. Ordered a new pump, best price I could find (including ordering from the US) and it arrived the next day as promised. Went to install it 2 months later and discovered the pump wouldn’t fit. No problem at all... Denis said “we want you to be happy and back in your spa ASAP”. They shipped a new pump out that day (which fit) and had me return the incorrect pump and reimbursed the shipping cost! Can’t beat that for prompt, hassle free service. Needless to say I’m very happy and back in the hot tub! Thank you Denis. I wouldn’t hesitate to recommend spa911 to anyone looking for parts.
Excellent customer service. I called looking for a heater for my hot tub and received a return call from Richard within minutes.
Rather than simply sell me a new part, he went through the possible reasons for it not working.
No new part required and heater is working fine. Thank you.
Great friendly tec. service over the phone, ordered pump could not find a better value anywhere!
Arrived free shipping 3 days Later!
Have since used their tec. sevice for heating problem.....fantastic help, highly recommend Spa911..
Recently I had trouble with my hot tub and needed some assistance in fixing the problem. I needed information and help diagnosing the problem as well as direction on what parts I needed to purchase.
I came across Spa 911 on the website and decided to call them. The owner of the company Denis was awesome. He was patient and helpful above and beyond anyone I've encountered in any service industry.
I have little knowledge of hot tubs and he was able to provide me with all the correct parts. In our many conversations over the phone, he guided me through what ended up being refurbishing my hot tub.
He was available and very keen to help. I would strongly recommend his company, it was a pleasure dealing with him. At one point I was ready to give up and purchase a new hot tub and he encouraged me to keep on trying to fix the hot tub and in the end, I was successful.
Contacting Denis at Spa 911 turned out to be the best decision and completely restored my faith in the service industry.
I ordered my main pomp and was at home next day. in addition I saved $200 dollars. The client services is amazing and the employee gives advice and return my call in 15 minutes when i add question for the installation. Wow Thank you again for your support and I strongly recommend SPA 911 Quebec.
Great prices! Friendly staff! Part was shipped right away. When I needed help once it arrived they were more than happy to spend the time contracting the manufacturer to get me the information I needed. I will be making my future purchases at spa911 - Thanks Again :)
Je recommande! J'ai appelé un samedi soir pour mon spa qui marchait pas et le dimanche matin il était la. Même pas de frais supplémentaires parce que c'était un dimanche. Très bon service et technicien très compétent.